CompTIA

CompTIA Computer Software Technician (A+ 220-1002)

Command the OS, dominate troubleshooting, and make security look easy — A+ skills start with A+ 1002 training.

(A-220-1002) / ISBN : 978-1-64459-047-8
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About This Course

Get hands-on with the skills every Computer Software Technician needs…we’re talking OS, security, troubleshooting, and the right kind of professionalism.

In this CompTIA A+ 1002 course, explore Windows and non-Windows systems, install and upgrade operating systems, and script your way through real-world automation tasks. You'll dive deep into system tools, control panels, and command-line fixes.

We’ll cover network sharing, remote access, and keeping your systems connected, secured, and locked down. From blocking threats to recovering data and responding to incidents, every module gets you closer to being the go-to IT pro in the room.

Through hands-on labs, you'll back up files, configure firewalls, secure mobile devices, run PowerShell scripts, perform MITM attacks (in a safe space, of course), and even set up surge protection like a boss.  

Skills You’ll Get

  • Operating System Mastery: Install, upgrade, manage, and troubleshoot Windows and non-Windows operating systems.
  • Windows System Administration: Use Control Panel, command-line tools, disk management, and system utilities to maintain and optimize Windows environments.
  • Network Configuration and Troubleshooting: Set up network shares, manage connections, and diagnose connectivity issues across various network types.
  • Security Implementation and Threat Mitigation: Identify vulnerabilities, apply security controls, secure devices, and data, and respond to security incidents.
  • Operational and Professional IT Practices: Execute IT operations, backup and recovery, incident response, and maintain safety and professionalism in the workplace.
Download Course Outline

1

Operating systems

  • Module A: Windows versions and features
  • Module B: Non-Windows operating systems
  • Module C: Operating system installation and upgrades
  • Module D: Applications and scripting
  • Summary
2

Windows management

  • Module A: Operating system features and tools
  • Module B: Control Panel utilities
  • Module C: Command-line tools
  • Module D: Operating system troubleshooting
  • Summary
3

Windows networking

  • Module A: Network shares
  • Module B: Network connections
  • Module C: Connection troubleshooting
  • Summary
4

Security principles

  • Module A: Threats and vulnerabilities
  • Module B: Security controls
  • Summary
5

Security technologies

  • Module A: Operating system security
  • Module B: Security hardware and software
  • Summary
6

Securing devices and data

  • Module A: Workstation security
  • Module B: Mobile device security
  • Module C: Network security
  • Module D: Security troubleshooting
  • Summary
7

Operational procedures

  • Module A: IT operations
  • Module B: Incident response
  • Module C: Backup and recovery
  • Summary
8

Safety and professionalism

  • Module A: Safety
  • Module B: Environmental factors
  • Module C: Professionalism
  • Summary
A

Appendix A

1

Operating systems

  • Creating and Running a ps1 File
  • Executing the Basic Commands through a ps1 File
  • Creating Variables
  • Creating a Loop in PowerShell
  • Enabling BranchCache
  • Implementing EFS File Sharing
  • Displaying Windows Versions
  • Adding an MMC snap-in
  • Displaying Windows PowerShell snap-ins
  • Creating a Restore Point
  • Using Task View
  • Using Windows Event Viewer
  • Using Basic Linux Commands
  • Listing Files in a Directory
  • Verifying the Working Directory
  • Working with Directories
  • Performing a Text Search
  • Managing NTFS Permissions
  • Converting a FAT32 Partition to NTFS
  • Disabling a Service
2

Windows management

  • Converting a Basic Disk to a Dynamic Disk
  • Setting Automatic Windows Update
  • Viewing the Status of a Disk
  • Mounting a Drive to a Folder
  • Editing a Drive Letter
  • Using MSConfig
  • Using Task Manager to Start an Application
  • Configuring Windows Defender Firewall
  • Configuring Computer Management Services
  • Observing the Control Panel options in different views
  • Uninstalling a Program
  • Entering Commands at the Command-line
3

Windows networking

  • Joining Workgroups or Domains
  • Changing Network Locations
  • Managing Offline Files
  • Sharing a Printer
  • Sharing Folders
  • Using the net Command
  • Creating a Dial-up Connection
  • Connecting to a Remote Computer using a Remote Desktop Connection
  • Creating a Remote Access VPN Connection
  • Configuring a Proxy Server
  • Using the nbtstat command
  • Using the netstat Command
  • Using the nslookup Command
  • Using the ping Command
  • Tracing Route Using Tracert
4

Security principles

  • Identifying Virus Threats
  • Reviewing the Top 10 OWASP Attacks
  • Conducting a DoS Attack using Smurf Attack
  • Performing a MITM Attack
  • Conducting IP Spoofing
  • Using a Symmetric Encryption Algorithm
  • Using an Asymmetric Encryption Algorithm
5

Security technologies

  • Stopping Permissions Inheritance
  • Propagating Permissions
  • Removing a Credential
  • Configuring an Audit Group Policy
  • Configuring an Account Password Policy
6

Securing devices and data

  • Disabling AutoPlay
  • Configuring Screensavers
  • Securing User Accounts
  • Creating a New User
  • Using BitLocker 
  • Locking an iPhone with a Password
  • Using Windows Security
7

Operational procedures

  • Backing up Files
  • Restoring Files
8

Safety and professionalism

  • Setting Up a Surge Protected Computer System
  • Using a UPS to Power the Computer Components and Ensure the Network Connectivity

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The CompTIA A+ 220-1002 exam, part of the 1000 series, was officially retired on October 20, 2022.  This retirement marked the end of its availability for new certifications, as CompTIA transitioned to the 1100 series exams (220-1101 and 220-1102), which were released on April 20, 2022.

The CompTIA A+ 220-1002 exam, also known as Core 2, is the second of two exams required to earn the CompTIA A+ certification.  It focuses on validating the skills necessary for an entry-level IT professional, covering areas such as operating systems, security, software troubleshooting, and operational procedures.

Yes, you can take the CompTIA A+ 220-1001 and 220-1002 exams in any order.  However, it's recommended to start with the Core 1 exam (220-1001) as it covers hardware and networking fundamentals, which can provide a solid foundation for the Core 2 exam.

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