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ITIL® 4 Leader Digital and IT Strategy

Navigate the complexities of digital transformations, handle disruptions, and drive success.

(ITIL4-DITS.AN1) / ISBN : 978-1-64459-257-1
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About This Course

The ITIL® 4 Leader Digital and IT Strategy course is designed for those who are operating at a leadership capacity in IT organizations, or who are aspiring leaders. You will learn to use ITIL at a strategic level and use the practices to craft a strategy for your organization. The comprehensive ITIL4 Leader course covers all the key concepts of digital and IT strategy, digital disruption and transformation, digital and IT strategy notions in alignment with a continual improvement model, and strategic capabilities used through all stages of the digital and IT strategy journey. By the end of this course, you will have the skills and knowledge to pass the ITIL® 4 Leader Digital and IT Strategy certification exam easily.

Skills You’ll Get

  • Ability to create and implement digital strategies 
  • Lead digital transformation, driving organizational change and innovation
  • Identify, assess, and mitigate risks involved with digital technology
  • Adopt emerging technologies that align with organizational goals and objectives
  • Define and use strategic metrics to measure progress and performance 
  • Knowledge of agile management techniques and their application in digital projects
  • Understanding of governance frameworks and organizational structures suitable for digital businesses
  • Cultivate innovation, manage innovation projects, and evaluate innovative ideas
  • Assess an organization's readiness for digital transformation and identify areas for improvement

Get the support you need. Enroll in our Instructor-Led Course.

Download Course Outline

1

Introduction

  • About this guide
  • ITIL practices
  • The digital and IT strategy context
2

Key concepts

  • Digital, information, operational, and communication technology
  • Digital organization
  • Digital business
  • Digitization
  • Digital transformation
  • Products and services
  • Tiers of strategy
  • Business models
  • Operating models
  • Strategy and the service value system
3

What is the vision?

  • Digital disruption
  • Deciding on a balanced strategic focus
  • Positioning tools for digital organizations
  • Creating a vision
4

Where are we now?

  • Environmental analysis
  • Opportunity analysis
  • Digital readiness assessment
5

Where do we want to be and how do we get there?

  • Strategy planning
  • Strategic approaches for digital organizations
  • Strategy discussion and approval
6

Take action!

  • How strategies are implemented
  • Coordinating strategy and strategic initiatives
  • Leading digital transformation
  • Strategy communication and implementation
7

Did we get there?

  • Key facts about measurement
  • Measuring a strategy
  • Instrumenting strategy
  • Strategy review
8

How do we keep the momentum going?

  • Long-term momentum: Ensuring organizational vialibilty
  • Short-term momentum: Parallel operation
9

Digital leadership

  • Digital mindset
  • Communication
  • Relationship management
  • Education and learning
  • Evaluating emerging technology and industry trends
  • Agile management techniques
  • Defining and using strategic metrics
  • Orchestrating diverse environment
  • Operationalizing strategy
  • Business and technology management skills
10

Managing innovation and emerging technologies

  • Definition
  • Managing innovation is a strategic capability
  • Managing innovation is a mindset and culture
  • Innovation or adoption
  • Achieving a balanced approach to innovation
  • Formal approach to innovation management
  • Characteristics of organizations with an innovative culture
  • Building a culture that supports innovation
  • Approaches to innovation
  • Evaluating and adopting emerging technology
11

Managing strategic risk

  • Definition
  • Risk management in digital organizations
  • Organizing risk management
  • Using risk management to evaluate opportunities
  • Risk identification
  • The risk register
  • Qualitative risk analysis
  • Quantitative risk analysis
  • Risk triggers
  • Risk posture: Balancing the risks and rewards of digital technology
  • Risk treatment
  • Achieving a risk-informed mindset and culture
12

Structuring for digital business

  • Governance
  • Structuring the organization
  • Transitioning from traditional to new organizational structures
13

Conclusion

1

Key concepts

  • Understanding the Wardley's Strategy Cycle
  • Discussing the Service Value System
2

What is the vision?

  • Discussing Digital Disruption
  • Understanding the Positioning Assessment Framework
  • Discussing the Positioning tools for Digital Organizations
3

Where are we now?

  • Describing PESTLE
  • Discussing Environmental and Opportunity Analysis
  • Discussing Digital Readiness Assessment
4

Where do we want to be and how do we get there?

  • Understanding the Barrett Model (Part-I)
  • Understanding the Barrett Model (Part-II)
  • Analyzing Portfolio Optimization
5

Take action!

  • Discussing the Strategies for a Successful Digital Transformation
  • Understanding Satir Change Model
6

Did we get there?

  • Discussing the Measurement and Reporting Practice
  • Understanding the Planning and Evaluation Model
  • Illustrating the examples of objectives, indicators, and metrics at different levels of management
7

How do we keep the momentum going?

  • Discussing the Implementation of Strategy in Different Sectors
  • Understanding the Cynefin Framework
8

Digital leadership

  • Discussing Digital Leadership
9

Managing innovation and emerging technologies

  • Recognizing the Technology Adoption Lifecycle
  • Discussing the Formal Approach to Innovation Management
10

Managing strategic risk

  • Discussing the Types of Risks
  • Identifying the Different Types of Risks
11

Structuring for digital business

  • Understanding the Types of IT Service Providers

Any questions?
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A strong understanding of the ITIL® 4 Foundations is highly recommended as a prerequisite for this course.

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You can easily prepare for this exam with a structured approach and some planning. Study the course material thoroughly to understand the ITIL framework and its application. Take practice exams that closely follow the exam objectives and are designed to simulate real exam situations. With consistent practice and a detailed study plan, you’ll pass the exam easily.

You need to score at least 70% to pass this exam.

The certification exam cost is around $650.

This exam has 30 multiple choice questions (MCQs).

The average annual salary is anywhere between $100,000 to $140,000 annually depending on your experience and position.

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